At homiesso.com, we stand behind the quality and durability of every product we offer. All items purchased through our website are covered by a standard 2-year warranty in accordance with applicable European Union consumer protection laws.
Where available, customers may also extend their warranty to 3 years through an optional warranty extension service at the time of purchase.
This page explains how our warranty works, what it covers, and how to request support if your product develops a fault.
The warranty applies exclusively to non-conforming products or factory defects involving electrical or functional components.
Covered situations include:
Malfunctions of the internal electrical system under normal use
Operational failure caused by manufacturing defects
Performance issues not caused by misuse or external damage
The warranty is valid for the original purchaser and begins on the date of delivery.
It is non-transferable.
The warranty does not apply in the following cases:
Physical damage caused by drops, impacts, or mishandling
Damage from liquid exposure (unless explicitly indicated as waterproof)
Normal wear and tear of consumable components (e.g., batteries, blades, filters)
Malfunctions caused by improper use or installation outside the product guidelines
Repairs or alterations made by unauthorized third parties
Cosmetic damage such as scratches or dents that do not affect functionality
Any misuse, negligence, or failure to follow care instructions will void the warranty.
To request warranty support:
Send an email to info@homiesso.com
Use the subject line: “Warranty Request – [Order Number]”
Include the following details:
Full name and contact information
Proof of purchase (order number or invoice)
Description of the issue
One or more videos clearly showing the defect (e.g., device turning on, charging, or operating)
Video evidence is essential.
If the issue cannot be assessed remotely, we may ask you to send the item back for inspection.
If a product needs to be returned:
You will receive a Return Authorization Code and shipping instructions
Return shipping is at the customer’s expense unless a factory defect is confirmed
Cash-on-delivery (COD) parcels are not accepted
A tracked courier is recommended to ensure safe and verifiable delivery
Once the inspection is complete, you will be informed whether the issue is covered under warranty.
If the defect is confirmed and covered, we will offer one of the following:
Replacement of the defective item with a new or equivalent model
Free repair of the faulty component
Refund of the product’s full value if repair or replacement is not possible
If no defect is found, the product will be returned to you, and shipping costs will remain your responsibility.
Standard warranty: 24 months from the delivery date
Extended warranty (if purchased): 36 months total coverage
For repaired or replaced products, the warranty continues from the original purchase date and does not restart.
This warranty applies only to products purchased directly from homiesso.com and used according to the provided instructions.
It is offered in addition to your statutory rights under EU and local consumer laws.
For more information, please see also:
Terms and Conditions
Privacy Policy
Product Complaint Procedure
For any questions regarding warranty coverage or product replacement procedures, please contact:
Email: info@homiesso.com