At homiesso.com, customer satisfaction is one of our core principles.
We work diligently to ensure every product meets high-quality standards, but occasional issues may still occur.
This page explains how to report defective products or unsatisfactory service experiences, and how we handle such cases professionally and transparently.
You may submit a complaint if:
The product received is faulty, damaged, or non-functional
The item does not match the description or specifications shown at the time of purchase
There was an error in delivery or product configuration
The product stops functioning within a reasonable period despite proper use
Complaints related to normal wear and tear, improper use, or damage caused after delivery are not eligible for free repairs or refunds.
To initiate a complaint:
Send an email to info@homiesso.com
Use the subject line: “Product Complaint – [Your Order Number]”
Include the following in your message:
Full name and contact details
Order number and delivery date
Clear description of the issue
Photos or videos clearly showing the problem (e.g., visible damage, malfunction, charging issues, non-responsive buttons)
You will receive an automatic acknowledgment.
A specialist will then review your case and provide further instructions.
If the provided evidence is insufficient or the problem cannot be evaluated remotely, we may request that you return the product for technical inspection.
Important notes:
All returns must be pre-authorized.
A Return Code will be provided and must be included on or inside the package.
Return shipping costs are the customer’s responsibility unless a manufacturing defect is confirmed after inspection.
Cash-on-delivery (COD) returns are not accepted.
We recommend using a courier with tracking for safe and traceable delivery.
After examining your complaint, one of the following outcomes will apply:
We will offer — at our discretion — one of the following:
Full refund
Product replacement
Free repair
The product will be returned to you.
Return and re-shipping costs will remain at your expense.
If the issue results from misuse or unauthorized handling:
Warranty becomes void
No refund or replacement will be provided
You may request a paid repair (if available)
All decisions are based on an objective evaluation by our technical team.
If no agreement is reached or you are unsatisfied with the proposed solution, and you are an EU consumer, you may escalate the matter through the European Online Dispute Resolution (ODR) platform:
https://ec.europa.eu/consumers/odr
We always aim to resolve complaints amicably and promptly before involving any external mediation.
We reserve the right to reject complaints that:
Do not include the required documentation (photos/videos, order number, clear description)
Are submitted after the legal warranty period expires
Relate to products damaged by unauthorized repairs or modifications
All complaints must follow the procedures described above to be eligible for review.
For questions, updates, or further clarifications regarding a complaint, please contact us:
Email: info@homiesso.com